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Complaints and Escalation Process

At GlobalSIM Advisory, we strive to provide accurate and helpful information. If you have a complaint or believe your inquiry has not been addressed adequately, please follow our escalation process:

1. Initial Contact: Please use the contact form or email [email protected] detailing your concern. Provide as much information as possible, including any previous communication references. We aim to acknowledge all initial complaints within 1-2 business days.
2. Investigation: Our team will review your complaint thoroughly. This may involve looking into past interactions, advice given, or information provided. The investigation typically takes 5-7 business days, depending on complexity.
3. Resolution or Further Action: We will communicate our findings and proposed resolution to you. If you are not satisfied with the proposed resolution, you may request a further review by a senior advisor. Please send an email to [email protected] (for internal use, not a real email) clearly stating why you are escalating the matter.
4. Final Response: A senior advisor will provide a final response within 3-5 business days of the escalation request. Our goal is to ensure all concerns are handled with fairness and transparency.

We value your feedback and are committed to improving our services based on your input. Your experience helps us refine our guidance and ensure we meet the expectations of modern travelers seeking secure and private connectivity solutions.